Terms and conditions:


  • Information about availability and the duration of the work will be provided to the Client if he/she wishes to proceed with the service as we are taking into consideration availability of materials and weather conditions.

  • It will be the responsibility of the client to arrange parking in front of the property so the team can load and unload any materials. Should this not be the case additional charges will apply.

  • Congestion charges are not included in this quote.

  • Quotes provided by photos are confirmed again once we are on site and make sure the measurements and condition of the garden have no discrepancies than what we have been advised of.

  • Should underlying rock or building rubble be found where we could not reasonably have been expected to have known about it from the inspection prior to the quotation, we will re-evaluate the situation and calculate the cost implications. Any reasonable additional costs shall be for the clients account, over and above the original quote.

  • The images we include in the quote/emails are for illustration purposes only. Anything that is not mentioned in the written quote is an additional charge other than anything reasonably

  • expected to be included in a landscaping quotation.

  • Any errors or omissions in the estimate, order confirmation, invoice or other documentation/information issued by Cosy Gardens can be corrected in consultation with the Client.

  • As professionals we always strive to give the best advice to all of our clients in terms of design, colour, timings for a service, etc however in situations where the Client chooses not take the advice given into consideration, we kindly ask that this is confirmed in writing and the Client is aware that we do not accept any responsibility for such decisions.

  • After-care maintenance is not included in our quotes.

  • To preserve the sleepers/decking further, we would recommend treating them with an exterior wood oil or decking oil (this will help to repel water and prevent water ingress, the main cause of wood rot) and sealer for sandstone paving ideally once a year in Spring or Autumn.


Validity of quotation:

  • Quotations are valid for a period of 30 days. If not accepted, it shall become null and void.

  • Any revisions to quotes will only be made if the Client is looking to book within the validation period.

  • The Client may not assign or transfer Cosy Gardens’ Quotation to any third party without our consent.


Terms of payment:

  • A deposit of 40% of the total(or the full amount for materials) is payable on acceptance of the quotation at least 7 days prior the service and there will be a stage payment through the project of 40%, the final balance is due on completion and to be organised on the last day of the service.     A receipt will be sent for each payment made.

  • Notwithstanding the above, if there is any snagging work to be done following practical completion of the work and/or we are not able to do so because of unfavourable weather the Client may hold a retention which depends on what needs to be completed but, subject to this, the remainder of the total price must be paid in full on practical completion.

  • Should at any time during the agreement the terms of payment are not adhered to, acting reasonably, we reserve the right to cancel all outstanding work and the client shall be obliged to make payment of the outstanding amount in respect of work completed.

  • Cosy Gardens is not VAT registered. Only Bank Transfer and Cash payments are accepted.


Access & Delays:

The Client must allow reasonable access to the site, electricity and water within the agreed working hours and throughout the period of the project. Interference or obstruction from other contractors employed or the client himself may cause delays and/or damage, for which we shall not take any responsibility. Costs of such delays will be for the clients’ account.


Risk and Ownership:

  • The risk of loss or damage of any goods shall pass to the client from the point of delivery of the project and Cosy Gardens shall not be responsible beyond that point.

  • Ownership in the goods will not pass to the Client until the service has been paid in full.



Unless otherwise agreed in writing the copyright in all original designs, drawings, specifications, photographs and written material produced by Cosy Gardens remains our property and we may use any such materials for promotional or other purposes. We do not however share any personal information of the Client such as name or address.



Any complaint that the Client has arising from the project must be reported within one month of the date of completion  (or such other period as is reasonable in the circumstances) by email addressing the issue and attaching photos/videos. Cosy Gardens will only then properly investigate and consult the client.

Shall the reason be caused by a third party damage, accidental damage or act of God the Client will be provided with an estimate for the work.

Shall the reason be poor workmanship Cosy Gardens will fix the issue/s at no extra charge to the Client. You can find our Warranty and what it covers on the last page of this document.


Cancellation/Unwillingness to pay and Behaviour:

  • Should the Client decide to cancel a project we kindly ask for a 7 day notice(or such other period as is reasonable in the circumstances), otherwise 10% of the deposit will be non-refundable.

  • Should the Client decide to make a last minute cancellation where materials for the service have already been ordered by Cosy Gardens, a deduction from the deposit will be made and the Client will be refunded the remaining balance and keep the materials; this does not include the mentioned  10%.

  • Should the Client decide to cancel a project, which has already started Cosy Gardens will stop all ongoing work and reserve its right of ownership over all materials, unless they have been paid in full by the client. The client will then be obliged to pay for the part/s of the job(labour) that has taken place.

  • If there is a delay or unwillingness to arrange the payment, we reserve our rights to contact a debt collection agency and a solicitor.

  • We have an expectation that all clients behave respectfully towards others both physically and verbally and will not tolerate any form of abuse or disrespectful behaviour.


Acceptance of the quote:

It is important that the Client reads and understands these Terms before proceeding because they will bind the Client once he/she has booked. By the Client instructing us to undertake the project, it is understood that our terms and conditions have been read and accepted.


No waiver of any breach of these Terms shall be valid unless made in writing and signed on behalf of Cosy Gardens.




All materials used are being exposed to environmental influences, climate conditions or situations that can reasonably be expected to cause more than usual level of wear and therefore we guarantee our work for a period of one year from the agreed date of completion only against any structural defects which arise as a result of either defective materials used or poor workmanship applied.

This does not cover any third-party damage, accidental damage (caused by misuse, abnormal conditions, neglect) or act of God such as storm, excessive wind, flooding, drought, earthquake, etc.