Terms and conditions:


  • General:

Information about availability and the extend of the work will be provided to the Client if he/she wishes to proceed with the service as we are taking into consideration availability of materials and weather conditions.


We kindly ask all clients to pay the cost of any parking and/or congestion charges, if applicable.


Quotes provided by photos are confirmed again once we are on site and make sure the measurements and condition of the garden have no discrepancies than what we have been advised of.


Should underlying rock or building rubble be found after quotation, we will re-evaluate the situation and calculate the cost implications. This shall be for the clients account, over and above the original quote.

Anything that is out of this quote and not agreed in written is an additional charge.


Any errors or omissions in the estimate, order confirmation, invoice or other documentation/information issued by Cosy Gardens can be corrected in consultation with the Client.


As professionals we always strive to give the best advice to all of our clients in terms of design, colour, timings for a service, etc however in situations where the Client chooses not take the advice given into consideration we kindly ask that this is confirmed in writing and the Client is aware that we do not accept any responsibility for such decisions.


The Client may not assign or transfer Cosy Gardens’ Quotation to any third party without our consent.

  • Validity of quotation:

            Quotations are valid for a period of 30 days. If not accepted, it shall become null and void.

            Any revisions to quotes will only be made if the Client is looking to book within the validation period.


  • Terms of payment:

A deposit of 10% of the total is payable on acceptance of the quotation as deposit and there will be a stage payment through the project of 70%, the final balance is due on completion and to be organised on the last day of the service. A receipt will be sent for each payment made.


If there is any snagging work to be done following practical completion of the work and/or we are not able to do so because of unfavourable weather the Client may hold a retention of 10% of the total price(or other sum depending on what needs to be completed) but, subject to this, the remainder of the total price must be paid in full on practical completion. The retention shall be paid on satisfactory completion of the work on the agreed snagging list.


Should at any time during the agreement the terms of payment are not adhered to, we reserve the right to cancel all outstanding work and the client shall be obliged to make payment of the outstanding amount.

Cosy Gardens is not VAT registered. Only Bank Transfer and Cash payments are accepted.

  • Access & Delays:

The Client must allow reasonable access to the site, electricity and water within the agreed working hours and throughout the period of the project. Interference or obstruction from other contractors employed or the client himself may cause delays and/or damage, for which we shall not take any responsibility. Costs of such delays will be for the clients’ account.


  • Risk and Ownership:

The risk of loss or damage of any goods shall pass to the client from the point of delivery of the project and Cosy Gardens shall not be responsible beyond that point.

            Ownership in the goods will not pass to the Client until the service has been paid in full.


  • Copyright:

Unless otherwise agreed in writing the copyright in all original designs, drawings, specifications, photographs and written material produced by Cosy Gardens remains our property and we may use any such materials for promotional or other purposes. We do not however share any personal information of the Client such as name or address.


  • Complaints:

Any complaint that the Client has arising from the project must be reported within 7 days of completion (or such other period as is reasonable in the circumstances) by email addressing the issue and attaching photos/videos. Cosy Gardens will only then properly investigate and consult the client.

Shall the reason be caused by a third party damage, accidental damage or act of God the Client will be provided with an estimate for the work.

Shall the reason be poor workmanship Cosy Gardens will fix the issue/s at no extra charge to the Client. You can find our Warranty and what it covers on the last page of this document.


  • Cancellation/Unwillingness to pay and Behaviour:

Should the Client decide to cancel a project we kindly ask for a 7 day notice(or such other period as is reasonable in the circumstances), otherwise the deposit will be non-refundable.

Should the Client decide to cancel a project, which has already started Cosy Gardens will stop all ongoing work and reserve its right of ownership over all materials, unless they have been paid in full by the client. The client will then be obliged to pay for the part/s of the job(labour) that has taken place.


If there is a delay or unwillingness to arrange the payment, we reserve our rights to contact a debt collection agency and a solicitor.


We have an expectation that all clients behave respectfully towards others both physically and verbally and will not tolerate any form of abuse or disrespectful behaviour.


  • Acceptance of the quote:

It is important that the Client reads and understands these Terms before proceeding because they will bind the Client once he/she has booked. By the Client instructing us to undertake the project, it is understood that our terms and conditions have been read and accepted.


No waiver of any breach of these Terms shall be valid unless made in writing and signed on behalf of Cosy Gardens.




All materials used are being exposed to environmental influences, climate conditions or situations that can reasonably be expected to cause more than usual level of wear and therefore we guarantee our work for a period of one year from the agreed date of completion only against any structural defects which arise as a result of either defective materials used or poor workmanship applied.

This does not cover any third-party damage, accidental damage (caused by misuse, abnormal conditions, neglect) or act of God